Privacy Policy

Last Updated: 3rd September 2025

 

Welcome to Immortelle’s Privacy Policy. We believe in being upfront about how we handle your information, so we've created this page to explain exactly how we safeguard your information and respect your digital rights.

 

Our Commitment to You

 

At Immortelle, we handle your data with the same care we'd want for our own information.This policy explains what information we gather, why we need it, and how we put it to use.

 

The Information we Gather

 

Personal Information

We may collect personal information about you, including but not limited to:

▪ Name

▪ Email address

▪ Phone number

▪ Postal address

▪ Payment information

 

Usage Data

We may also collect information about how the Service is accessed and used, including:

▪ Log data (IP address, browser type, pages visited)

▪ Device information

▪ Location data

▪ Cookies and tracking technologies

 

Information from Third-Party Social Media Services

Immortelle lets you create an account and log in to our Services with the following third-party services:

▪ Gmail

▪ Facebook

If you register or grant us access to a third-party provider, we may collect additional personal data associated with your third-party account. This information might include your name, email address, activities, and contact list. When you grant us access to your third-party account, you are giving Immortelle permission to use, share, and store your data in a manner consistent with this Privacy Policy.

 

How we use your Information

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We use your information to:

▪ Keep your account running smoothly

▪ Process your requests and transactions

▪ Fix technical issues

▪ Make our Service better

▪ Keep you informed about important changes

▪ Protect against misuse of our platform

 

We won't:

▪ Sell your personal information

▪ Use your data for purposes you haven't agreed to

▪ Keep your information longer than we need it

 

Data Sharing and Disclosure

 

We share your information only when:

▪ You give us permission

▪ We need it from service providers (like payment processors or email services)

▪ The law requires it.

▪ It's necessary to protect our users or our rights.

 

Data Security

 

Your data security is fundamental to our operations. We use enterprise-grade encryption to protect data and ensure your information remains scrambled and unreadable to unauthorized parties. Access to user data within Immortelle operates on a strict need-to-know basis. While we maintain robust security measures, we recognise that no online service is impenetrable. We strongly recommend enabling two-factor authentication on your account.

 

Your Rights

 

Your data belongs to you, and we've built our systems to reflect this principle.

You can:

▪ Access your personal information

▪ Correct inaccurate or incomplete information

▪ Request deletion of your information

▪ Object or restrict processing of your information

▪ Withdraw consent

 

Children's Privacy

 

Our Service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we find we've accidentally collected information from someone under this age, we will delete it.

 

Cookies Policy

 

We use cookies and other tracking technologies to keep our Service working properly and to understand how people use our site.

 

International Data Transfers

 

When we transfer data internationally, we follow applicable data protection laws and use appropriate safeguards to protect your information.

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European Privacy Rights (GDPR)

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For users in the European Economic Area (EEA) and the United Kingdom (UK), we process your personal data based on legitimate interests, consent, contractual necessity, or legal obligations.You have the right to:

▪ Access your personal information

▪ Correct inaccurate or incomplete information

▪ Request deletion of your information

▪ Object or restrict processing of your information

▪ Withdraw consent

We respond to all data rights requests within 30 days.

 

Changes to This Privacy Policy

 

We make changes to this Privacy Policy from time to time. We'll notify you of these changes by creating a new Privacy Policy on this page and updating the "Last updated" date.

 

Contact Us

 

Questions or concerns about our Privacy Policy? Reach out to us at:

Email: louiseluiggi@immortelleyoga.com

Phone: 07815 823155